CUSTOM AI AGENTS · Customer service & support
Support triageas part of your team.
Identify intent. Detect urgency. Route to the owner.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Every inquiry needs current information, a useful response and a next step. We design the agent around your service policies and channels.
- 01
Identify intent
Identifies the main issue even when an inquiry contains several questions.
- 02
Detect urgency
Applies agreed service priorities and flags potential urgency signals.
- 03
Route to the owner
Hands the case to the appropriate team with conversation context.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
An insurer organizes administrative inquiries for human handling.
Illustrative scenario, not a customer case study or measured results.
GmailExampleReceive the incident
ZendeskExampleCheck the brief against the available references.
T-204
| Data item | Status or Value |
|---|---|
| Invoice | INV-208 |
| Error | 403 |
| Cause | Permission issue awaiting diagnosis |
| Status | Open |
SlackExampleRefer to the technical team
GmailExampleCommunicate the status without promising an unverified repair.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Incoming inquiries, categories and priority rules. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Classified queue with context for each team. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Sensitive cases, refunds and account changes are routed under your service rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
INDUSTRY APPLICATIONS
Where it could fit.
RELATED AGENTS
A team that works together.
Technical support
Contextual reply with sources and a next action.
See tasks and example ↗Customer service & supportOrder status assistant
Tracking reply with highlighted exceptions.
See tasks and example ↗Customer service & supportReturns coordinator
Return case with a proposed next step.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.