CUSTOM AI AGENTS · Customer service & support
Returns coordinatoras part of your team.
Check details. Prepare instructions. Route exceptions.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Every inquiry needs current information, a useful response and a next step. We design the agent around your service policies and channels.
- 01
Check details
Collects reference, product and return reason without repeating answered questions.
- 02
Prepare instructions
Prepares steps based on current policy and order terms.
- 03
Route exceptions
Routes out-of-policy cases for the responsible person to decide.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
An online store organizes a return while keeping refunds subject to approval.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleCapture the intention to return without replacing it with an exchange.
ShopifyExampleDistinguish what the customer states from conditions still to be checked.
Request RET-204
| Data item | Status |
|---|---|
| Order | 1042 · Contact verified |
| Amount | 29 € |
| Unopened product | Reported by the client |
| Return deadline and method | Awaiting checks |
| Reimbursement | Not performed |
SlackExampleOpen a separate internal thread to confirm missing conditions.
ShopifyExampleKeep the case pending. Do not invent an address or mark the refund as completed.
Record the follow-up
Customer service team
- ✓Request linked to order
- ○Confirm the return deadline and method
- ○To send validated instructions to the client
WhatsApp BusinessExampleGo back to the client's thread and explain what's missing to continue.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Request, order and current returns policy. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Return case with a proposed next step. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Sensitive cases, refunds and account changes are routed under your service rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
INDUSTRY APPLICATIONS
Where it could fit.
RELATED AGENTS
A team that works together.
Support triage
Classified queue with context for each team.
See tasks and example ↗Customer service & supportTechnical support
Contextual reply with sources and a next action.
See tasks and example ↗Customer service & supportOrder status assistant
Tracking reply with highlighted exceptions.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.