CUSTOM AI AGENTS · Customer service & support
Order status assistantas part of your team.
Locate the order. Collect its status. Draft a clear update.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Every inquiry needs current information, a useful response and a next step. We design the agent around your service policies and channels.
- 01
Locate the order
Matches the supplied reference to the correct order and order lines.
- 02
Collect its status
Checks fulfillment, partial deliveries and available carrier events.
- 03
Draft a clear update
Explains confirmed status and flags dates that remain unavailable.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A furniture store explains partial deliveries without promising unconfirmed dates.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleThe customer asks directly about their order.
ShopifyExampleCheck that contact corresponds to the order before showing information.
- Contact
- Alex · Order contact verified
- Carrier
- DHL
- Follow-up
- Shipment linked to order #1042
DHLExampleRead the carrier’s tracking information and distinguish an estimate from confirmed delivery.
Check the shipment
| Data item | Last status |
|---|---|
| Route | Madrid → Barcelona |
| Status | In transit |
| Estimated delivery | 10 October |
| Incidents | None recorded |
WhatsApp BusinessExampleReport the status in the same conversation without sending a tracking file.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Order reference and fulfillment or carrier data. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Tracking reply with highlighted exceptions. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Sensitive cases, refunds and account changes are routed under your service rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
INDUSTRY APPLICATIONS
Where it could fit.
RELATED AGENTS
A team that works together.
Support triage
Classified queue with context for each team.
See tasks and example ↗Customer service & supportTechnical support
Contextual reply with sources and a next action.
See tasks and example ↗Customer service & supportReturns coordinator
Return case with a proposed next step.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.