CUSTOM AI AGENTS · Retail, hospitality & ecommerce
Review responderas part of your team.
Classify comments. Draft replies. Route specific complaints.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Inquiries, bookings and product listings need consistent information. We design agents around availability, policies and verified content.
- 01
Classify comments
Separates general feedback from complaints requiring individual investigation.
- 02
Draft replies
Suggests replies consistent with the brand and confirmable facts.
- 03
Route specific complaints
Routes complaints to staff without publishing private customer details.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A hotel responds in its brand voice without exposing guest information.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleReceives the request
WhatsApp BusinessExampleAsk for the missing detail before checking availability.
WorkByAgentsExampleCheck the shared booking register used by the restaurant.
- Day
- Tomorrow
- Time
- 20:30
- Diners
- 4
- Availability
- Table available
WhatsApp BusinessExampleOffer the checked table and wait for the customer's acceptance.
WorkByAgentsExampleCheck again the availability and register the accepted reservation.
- Booking
- R-108 · Alex
- Day and hour
- Tomorrow · 20:30
- Persons
- 4
- Status
- Confirmed
WhatsApp BusinessExampleSend the confirmation after registration of the reservation.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Public reviews and response guidelines. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Reply drafts and recurring themes. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Commercial exceptions, payments and sensitive service information follow agreed review rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
INDUSTRY APPLICATIONS
Where it could fit.
RELATED AGENTS
A team that works together.
Reservation assistant
Proposed booking or inquiry routed to staff.
See tasks and example ↗Retail, hospitality & ecommerceGuest messaging agent
Contextual messages for each stage of a stay.
See tasks and example ↗Retail, hospitality & ecommerceProduct listing writer
Reviewable listing without invented specifications.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.