CUSTOM AI AGENTS · Retail, hospitality & ecommerce
Guest messaging agentas part of your team.
Answer routine questions. Prepare instructions. Escalate issues.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Inquiries, bookings and product listings need consistent information. We design agents around availability, policies and verified content.
- 01
Answer routine questions
Finds approved information on schedules, services and property rules.
- 02
Prepare instructions
Adapts instructions to the booking and relevant stage of the stay.
- 03
Escalate issues
Hands issues to staff with context without exposing other guests' data.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A property shares arrival instructions and escalates access problems.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleThe customer asks directly about their order.
ShopifyExampleCheck that contact corresponds to the order before showing information.
- Contact
- Alex · Order contact verified
- Carrier
- DHL
- Follow-up
- Shipment linked to order #1042
DHLExampleRead the carrier’s tracking information and distinguish an estimate from confirmed delivery.
Check the shipment
| Data item | Last status |
|---|---|
| Route | Madrid → Barcelona |
| Status | In transit |
| Estimated delivery | 10 October |
| Incidents | None recorded |
WhatsApp BusinessExampleReport the status in the same conversation without sending a tracking file.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Approved stay details and property information. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Contextual messages for each stage of a stay. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Commercial exceptions, payments and sensitive service information follow agreed review rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
INDUSTRY APPLICATIONS
Where it could fit.
RELATED AGENTS
A team that works together.
Reservation assistant
Proposed booking or inquiry routed to staff.
See tasks and example ↗Retail, hospitality & ecommerceProduct listing writer
Reviewable listing without invented specifications.
See tasks and example ↗Retail, hospitality & ecommerceOrder & returns assistant
Order-aware reply and pending decision.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.