CUSTOM AI AGENTS · Retail, hospitality & ecommerce
Order & returns assistantas part of your team.
Identify the case. Check status and terms. Prepare a response or escalation.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
Inquiries, bookings and product listings need consistent information. We design agents around availability, policies and verified content.
- 01
Identify the case
Distinguishes purchase, delivery, exchange and return questions to route the case.
- 02
Check status and terms
Links the inquiry to its order and applicable policy.
- 03
Prepare a response or escalation
Prepares a response or escalation and flags commercial decisions needing approval.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A retailer handles delivery and return questions in one support flow.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleReceives the inquiry
Booking.comExampleCheck the nights and occupancy without creating a booking yet.
- Check-in
- 12 October · From 15:00
- Check-out
- 14 October · Before 11:00
- Double room
- Available at Consultation
- Booking
- Unconfirmed
WhatsApp BusinessExampleExplain availability and times without inventing a rate or confirming the booking.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Order, inquiry and current commercial policies. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Order-aware reply and pending decision. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Commercial exceptions, payments and sensitive service information follow agreed review rules.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
RELATED AGENTS
A team that works together.
Reservation assistant
Proposed booking or inquiry routed to staff.
See tasks and example ↗Retail, hospitality & ecommerceGuest messaging agent
Contextual messages for each stage of a stay.
See tasks and example ↗Retail, hospitality & ecommerceProduct listing writer
Reviewable listing without invented specifications.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.