Student & family FAQas part of your team.

Find information. Draft answers. Route individual situations.

Explore this agent for my team ↗

How the task moves forward.

Agents can support paperwork, schedules and documentation in healthcare and education. Their scope is defined around specific administrative tasks.

  1. 01

    Find information

    Finds approved schedules, calendars and procedures for the inquiry.

  2. 02

    Draft answers

    Drafts a clear answer linked to the relevant document or contact.

  3. 03

    Route individual situations

    Routes academic, personal or sensitive matters to the responsible person.

A situation that may feel familiar.

A school answers questions about schedules, transport and paperwork.

Illustrative scenario, not a customer case study or measured results.

01Receives the brief02Check data03Record the follow-up04Updates the team
GmailExample
Your team
Alma · Agent

Capture the brief and its conditions.

Your team

A B1 student cannot access AULA-12. Check enrollment and permissions before requesting changes.

10:42
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Fits the business you already have.

Context and tools

We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.

Improves with your feedback

Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.

A clear way to evaluate

We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.

Before getting started.

What information does this agent need?

Calendar, internal rules and approved FAQs. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.

What will my team receive?

Guidance linked to the responsible contact. We agree on the format and delivery channel during setup, together with cases that need review.

Which decisions remain with people?

They do not diagnose, prescribe treatment or decide admission or access to services.

Can it coordinate with other agents?

Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.

Where it could fit.

A team that works together.

How would this fit your business?

Tell us how you do it today. We will define the scope, tools and controls with you.

Let's talk about your business ↗

Let’s talk about your workflow