CUSTOM AI AGENTS · IT & security operations
Incident coordinatoras part of your team.
Consolidate updates. Maintain a timeline. Draft communications.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
We connect requests with inventories, procedures and owners. Every proposal should show its supporting information and what remains unresolved.
- 01
Consolidate updates
Collects owner updates so decisions are not lost between channels.
- 02
Maintain a timeline
Orders events by time and separates confirmed facts from hypotheses.
- 03
Draft communications
Prepares internal and external updates for the incident owner's approval.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A company coordinates a service outage across support and operations.
Illustrative scenario, not a customer case study or measured results.
GmailExampleCapture the brief and its conditions.
GitHubExamplePrepare the content and preserve its review status.
v2.4 · Notes in draft
Export of orders
You can obtain paid orders in CSV with date, customer and total.
Access to an account
Export uses the session’s account and excludes data from other accounts.
Permissions
The export permission is checked before generating the file.
Status of version
PR-128 is ready for review. Confirm merge and deployment before publishing these notes.
GitHubExampleKeep the documentation with the change described.
v2.4 · Release notes
Editorial draft; deployment not yet confirmed.
Product Repository · PR-128 · Version NotesGmailExampleExplain the result and what is still pending.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Incident channels, impact and owners. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Incident record and status summary. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Access changes, security actions and system modifications follow defined approvals.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
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See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.