CUSTOM AI AGENTS · IT & security operations
Internal service deskas part of your team.
Classify issues. Suggest documented steps. Escalate by impact.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
We connect requests with inventories, procedures and owners. Every proposal should show its supporting information and what remains unresolved.
- 01
Classify issues
Identifies the affected service, symptoms and information needed for investigation.
- 02
Suggest documented steps
Consults current articles and prepares instructions suited to the reported case.
- 03
Escalate by impact
Routes requests by impact and includes steps already attempted.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
An office guides employees through printer and connectivity issues.
Illustrative scenario, not a customer case study or measured results.
GmailExampleReceive the incident
ZendeskExampleCheck the brief against the available references.
T-204
| Data item | Status or Value |
|---|---|
| Invoice | INV-208 |
| Error | 403 |
| Cause | Permission issue awaiting diagnosis |
| Status | Open |
SlackExampleRefer to the technical team
GmailExampleCommunicate the status without promising an unverified repair.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
IT requests and approved internal articles. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Enriched ticket with preliminary diagnosis. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Access changes, security actions and system modifications follow defined approvals.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
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A team that works together.
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Alert queue with evidence and uncertainties.
See tasks and example ↗START WITH ONE TASK
How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.