CUSTOM AI AGENTS · Marketing & community
Community manageras part of your team.
Classify mentions. Draft replies. Escalate sensitive conversations.
Explore this agent for my team ↗01 · THE WORK, STEP BY STEP
How the task moves forward.
We connect briefs, sources and brand guidelines to give content a consistent foundation. Your team receives drafts and proposals with review context.
- 01
Classify mentions
Separates questions, praise, complaints and messages involving sensitive matters.
- 02
Draft replies
Uses campaign information and brand voice for each response.
- 03
Escalate sensitive conversations
Hands sensitive cases to the team with history and escalation reasons.
02 · ILLUSTRATIVE EXAMPLE
A situation that may feel familiar.
A restaurant handles opening-hours questions and routes complaints to its manager.
Illustrative scenario, not a customer case study or measured results.
WhatsApp BusinessExampleCapture the opening hours and the instruction not to publish.
WorkByAgentsExampleKeep the original details to check the visual against them.
Confirmed brief details
| Field | Value |
|---|---|
| Business | Casa Flora |
| Day | This Saturday |
| Opening hours | 16:00–20:00 |
| Authorized action | Prepare image and text |
| Publication | Pending approval |
WorkByAgentsExampleWrites the message using confirmed information.
Post copy
Main text
This Saturday, from 16 to 20 hours, we'll be waiting for you with flowers.
Review
The name and hours match the brief. No offers or conditions have been added beyond those provided by the team.
CanvaExamplePrepare the visual composition for the team to review.
CanvaExampleIdentify the file and preserve its review status.
casa-flora-sabado.png
Image ready for review. The text accompanies the delivery; nothing has been posted on social media.
Casa Flora / Saturday campaignWhatsApp BusinessExampleExplain that the material is ready and has not yet been published.
03 · YOUR WAY OF WORKING
Fits the business you already have.
Context and tools
We start with your current documents, systems and channels. We assess feasible connections and define the permissions required for this specific task.
Improves with your feedback
Approved corrections are incorporated into instructions, examples or knowledge sources. We review changes before expanding the agent’s scope.
A clear way to evaluate
We agree on a representative sample and measure review time, errors, exceptions and output quality against the current workflow. Feasibility is decided using that evidence.
04 · COMMON QUESTIONS
Before getting started.
What information does this agent need?
Comments, brand guide and escalation rules. We review quality, currency and access before connecting the workflow. You do not need to replace all your tools to begin.
What will my team receive?
Reply queue and cases for review. We agree on the format and delivery channel during setup, together with cases that need review.
Which decisions remain with people?
Publishing and brand claims follow the editorial workflow we agree together.
Can it coordinate with other agents?
Yes. We define what this agent hands to the next one and who handles exceptions. It can interact through Slack, WhatsApp, email or Microsoft Teams, depending on the integration and permissions we configure.
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How would this fit your business?
Tell us how you do it today. We will define the scope, tools and controls with you.